Your satisfaction matters to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your item.

To be eligible for a return, the handbag must be unused, in original condition, and in its original packaging. Items showing signs of wear, damage, or alteration are not eligible for return.

To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

After we receive and inspect the returned item, refunds will be processed to the original payment method within 5 to 10 business days.

Shipping fees, if any, are non-refundable. Exchanges are subject to product availability.

We reserve the right to refuse returns that do not meet our policy conditions.